Frequently Asked Questions

Everything businesses ask us before their first order. If yours is not here, send us a note and we will answer it properly.

Getting started

What if my logo file is bad?

Send whatever you have. Most of what we receive is a screenshot, a Facebook profile picture, or a low-resolution JPEG. Cleaning artwork up for print is part of the setup fee, not an extra charge. If your logo genuinely will not work at print size, we will tell you before you spend anything and show you what we would change. See artwork guidelines.

Do I need to have a design ready?

No. Plenty of clients send us a logo and a sentence about what they want. We come back with options.

Do I have to hit a minimum order?

No. Many items have low or no minimums, which is exactly why our Starter package can be six shirts. Traditional screen printers typically need a minimum order per design before they will quote you. We do not.

How much does it cost to start?

$99. That is the Starter package, setup fee included, and it exists so you can see the garment quality, the print, the turnaround, and your own logo on a real product before committing to anything larger. See all packages.

Design and proofing

Will I see it before it prints?

Always. You get professional mockups of your brand on the actual garments before anything goes to production, and we do not print until you approve. Revisions are free.

How many revisions do I get?

As many as it takes to get it right. We would rather spend an extra round on a mockup than print a hundred shirts you are unhappy with.

Can you match my exact brand colours?

We get very close, and we will tell you honestly when a colour is going to shift on a particular fabric or print method. Different garments take ink differently. See print methods for what each process does well.

Products and sizing

What can you print on?

T-shirts, polos, quarter zips, hoodies, tanks, crops, joggers, scrub tops, hats, mugs, drinkware, towels, notepads and stickers. If you have something specific in mind, ask. Browse the range.

What sizes do you carry?

Size availability varies by garment, and each product page lists exactly which sizes are available for that item along with real measurements. See the size guide for how to read them.

Can I order blanks without printing?

Yes. Browse blanks or read about blanks and wholesale.

Delivery

How long does it take?

Mockups are usually same day or next business day. Production and shipping depend on the items and quantity, and you get a real date with your quote rather than a vague promise. Details on shipping and delivery.

Can you ship to my staff directly?

Yes. We can send the whole order to you, ship items individually to staff home addresses, or fulfil customer orders one at a time as they come in from your collection page.

What if something arrives wrong?

Selling your merch

Can I sell my merch instead of giving it away?

Yes, and a lot of clients do. We build you a branded collection page on banditco.shop, your customers buy directly from it, and we produce and ship each order as it comes in. You carry no stock and front no cash. How selling online works.

Do I make money on those sales?

You can. We can set your retail prices above cost and pay out the difference. Ask us when you request a quote and we will set it up.

Can I reorder easily?

Yes. Once your designs and mockups are on file, reordering is a message rather than a project, and established clients get discounted repeat pricing. Reorder here.

About us

Where are you based?

Fort Pierce, Florida. We work with businesses across the Treasure Coast and ship anywhere in the US. More on our service area or read about us.

Who do you usually work with?

Clinics, gyms, coffee shops, nonprofits, bands, schools and any small business that needs staff wear. See who we work with.

Still deciding?

Send your logo and a rough idea of what you need. We reply with options, pricing and mockups, usually within one business day, and there is no cost or commitment to find out. Get a free quote.